I want to wish everyone a Happy Holiday Season.  I will be taking a few days off from Landlord Tips to enjoy the holidays with my family.

I will see you back here in about a week.

What a Holiday Season this has been.  I had decided to end 2009 with a bang for my residents with plenty of activities and prizes.  We’ve had a lot of vacancies lately because of the economy and, unfortunately, elderly residents not able to live on their own anymore.  So I wanted to bring some spirit back into my property. Read more »

Do you ever just send your residents a note?  For no reason, just to say “Thank You”?  No?  Why not?  We all like to be thanked and you might just be missing out on a simple way to show your residents they are appreciated all the time…not just when their lease is about to run out… Read more »

Where has “Please” and “Thank You” gone.  In this world of customer service and customer appreciation you would think these would be just some of the polite gestures that would be mandatory, but just today…I found that customer appreciation, doesn’t mean they are pleased to see me and would thank me not to come back…or so it would seem… Read more »

In case you didn’t know this, you are not alone in all of this…you have a staff that can be a big help to you.  You just need to find ways to motivate them and help them be the best staff your residents have ever seen… Read more »

Your resident gives you a 30-day notice…they move just up the street because that complex was offering free rent…just because they are gone, doesn’t mean they are lost to you forever… Read more »

People come to your property for a couple of reasons…(1) they need a place to live and (2) can actually be any number of things.   They can afford your rents over your competition, they have friends that live at your complex, it is close to their work, etc.  So how do you know how to market to their second reason? Read more »

I’ve talked a lot about giving gifts to your residents and your new move-ins and the things you can do to make your property a little different than your competition, but is that enough customer service?  I don’t think so.  I think customer service doesn’t have to cost much, if anything, but it can bring you return customers… Read more »

I thought I would give you some ideas on the types of gifts you can give your residents for renewing their leases with you…and some ideas of quirky gifts that you can give our throughout the year… Read more »

These days people are losing their jobs at a faster rate than any time before and when residents lose their jobs, this could mean you lose a resident.  Here are some tips to help those residents and in the process help you… Read more »