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	<title>Landlord Tips</title>
	<link>http://www.landlord-tips.com</link>
	<description>A Landlord</description>
	<lastBuildDate>Fri, 05 Feb 2010 09:17:43 +0000</lastBuildDate>
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	<item>
		<title>Being Safe While Touring Your Community</title>
		<description><![CDATA[Renting apartments is important, but so is your safety.  With a few tips you can stay safe on all your tours.You always want to be safe on these tours, so here are a few tips:

Always take a photo ID from all adults that will be touring the property.  Lock those ID&#8217;s in the office or [...]]]></description>
		<link>http://www.landlord-tips.com/being-safe-while-touring-your-community.html</link>
			</item>
	<item>
		<title>Meeting with a Prospective Resident</title>
		<description><![CDATA[How do you meet with a prospective resident?  Do you stay at your desk, with your work between you and them?  Are you near a phone that keeps ringing?  These distractions can lose this prospective resident for good&#8230;If possible, take the prospective resident to another room.  Where they have your undivided attention and don&#8217;t feel [...]]]></description>
		<link>http://www.landlord-tips.com/prospective-resident.html</link>
			</item>
	<item>
		<title>Customer Service &#8211; How to Greet a Customer</title>
		<description><![CDATA[There are some very simple ways to greet a customer that takes very little time, but will lead to long-term business.There are 5 things you need to know when greeting a customer:

Smile -  this will make your prospective resident feel welcomed and at ease
Stand up -  this will make your prospective resident feel important
Introduce yourself [...]]]></description>
		<link>http://www.landlord-tips.com/customer-service-2.html</link>
			</item>
	<item>
		<title>Email Etiquette</title>
		<description><![CDATA[It&#8217;s no secret that most people, these days, would prefer to deal with you through email.  It saves money, it&#8217;s quick and easy and they can write and check their emails from just about anywhere.  But with this new wave of inquiring comes etiquette problems.First and foremost, you want to make sure you respond to [...]]]></description>
		<link>http://www.landlord-tips.com/email-etiquette.html</link>
			</item>
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		<title>Telephone Etiquette</title>
		<description><![CDATA[Telephone etiquette is something that will make your customers know they called the right place.  By being professional and interested, the person on the other line will feel like your complex is where they should be.  But what is telephone etiquette?
The telephone call is, sometimes, the first contact that a applicant will have with your [...]]]></description>
		<link>http://www.landlord-tips.com/telephone-etiquette.html</link>
			</item>
	<item>
		<title>Leasing Apartments &#8211; Do You Know What it Takes</title>
		<description><![CDATA[Do you know what it takes to lease apartments?  It takes having a professional image, successful attitude, product understanding, knowing your customers.  So, do you know what it takes to have all this?  
A Professional Image:

Think about what you are wearing and how you look.  Is your outfit wrinkled?  Is your hair [...]]]></description>
		<link>http://www.landlord-tips.com/leasing-apartments-do-you-know-what-it-takes.html</link>
			</item>
	<item>
		<title>Attitude Quotes</title>
		<description><![CDATA[I&#8217;m thinking about having a quote day each month.  Quotes are great ways to keep things in prespective and if you find one that touches you, it will help you live your life better.  They might also help you be a better landlord&#8230;Attitude&#8230;we all have one, it&#8217;s just a matter of having a good or [...]]]></description>
		<link>http://www.landlord-tips.com/attitude-quotes.html</link>
			</item>
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		<title>Resident Retention &#8211; Stay Ahead of the Game</title>
		<description><![CDATA[Question:  Do you know the biggest things you can do to keep your resident&#8217;s happy?
Answer:  Stay ahead of the game&#8230;You and your staff can do a lot to stay ahead of things.  And staying in front of these items will keep your residents happy and you will find you will have less vacant units.
Maintenance -

Do [...]]]></description>
		<link>http://www.landlord-tips.com/resident-retention.html</link>
			</item>
	<item>
		<title>Tenant Expectations</title>
		<description><![CDATA[Do you know what your tenants expect when they live at your complex? I know you might think they expect it ALL, but that isn&#8217;t really true.  At least not for most residents.  Here&#8217;s an idea that I came up with a few years back and it has really helped with resident retention&#8230;I created a [...]]]></description>
		<link>http://www.landlord-tips.com/tenant-expectations.html</link>
			</item>
	<item>
		<title>The New Year</title>
		<description><![CDATA[What does the New Year mean to you?  To me, it means a chance to start fresh&#8230;all your old mistakes are done and forgotten and now you get a fresh chance to start over and get them right.So to help you start your New Year off right, I decided to post some quotes that will [...]]]></description>
		<link>http://www.landlord-tips.com/the-new-year.html</link>
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		<title>Happy Holidays</title>
		<description><![CDATA[I want to wish everyone a Happy Holiday Season.  I will be taking a few days off from Landlord Tips to enjoy the holidays with my family.
I will see you back here in about a week.
]]></description>
		<link>http://www.landlord-tips.com/happy-holidays.html</link>
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		<title>The Holiday Seasons</title>
		<description><![CDATA[What a Holiday Season this has been.  I had decided to end 2009 with a bang for my residents with plenty of activities and prizes.  We&#8217;ve had a lot of vacancies lately because of the economy and, unfortunately, elderly residents not able to live on their own anymore.  So I wanted to bring some spirit [...]]]></description>
		<link>http://www.landlord-tips.com/the-holiday-seasons.html</link>
			</item>
	<item>
		<title>Just a Note</title>
		<description><![CDATA[Do you ever just send your residents a note?  For no reason, just to say &#8220;Thank You&#8221;?  No?  Why not?  We all like to be thanked and you might just be missing out on a simple way to show your residents they are appreciated all the time&#8230;not just when their lease is about to run [...]]]></description>
		<link>http://www.landlord-tips.com/just-a-note.html</link>
			</item>
	<item>
		<title>Please and Thank You</title>
		<description><![CDATA[Where has &#8220;Please&#8221; and &#8220;Thank You&#8221; gone.  In this world of customer service and customer appreciation you would think these would be just some of the polite gestures that would be mandatory, but just today&#8230;I found that customer appreciation, doesn&#8217;t mean they are pleased to see me and would thank me not to come back&#8230;or [...]]]></description>
		<link>http://www.landlord-tips.com/please-and-thank-you.html</link>
			</item>
	<item>
		<title>You and Your Staff</title>
		<description><![CDATA[In case you didn&#8217;t know this, you are not alone in all of this&#8230;you have a staff that can be a big help to you.  You just need to find ways to motivate them and help them be the best staff your residents have ever seen&#8230;Sometimes just being in property management can wear people down.  [...]]]></description>
		<link>http://www.landlord-tips.com/you-and-your-staff.html</link>
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		<title>Home is Where the Heart Is</title>
		<description><![CDATA[Your resident gives you a 30-day notice&#8230;they move just up the street because that complex was offering free rent&#8230;just because they are gone, doesn&#8217;t mean they are lost to you forever&#8230;
If you have residents that move just up the road or within 5 to 10 miles, send them a little note withine 30 days of [...]]]></description>
		<link>http://www.landlord-tips.com/home-is-where-the-heart-is.html</link>
			</item>
	<item>
		<title>Marketing Yourself to Potential Residents</title>
		<description><![CDATA[People come to your property for a couple of reasons&#8230;(1) they need a place to live and (2) can actually be any number of things.   They can afford your rents over your competition, they have friends that live at your complex, it is close to their work, etc.  So how do you know how to [...]]]></description>
		<link>http://www.landlord-tips.com/marketing-yourself.html</link>
			</item>
	<item>
		<title>Customer Service</title>
		<description><![CDATA[I&#8217;ve talked a lot about giving gifts to your residents and your new move-ins and the things you can do to make your property a little different than your competition, but is that enough customer service?  I don&#8217;t think so.  I think customer service doesn&#8217;t have to cost much, if anything, but it can bring [...]]]></description>
		<link>http://www.landlord-tips.com/customer-service.html</link>
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		<title>Gifts, Gifts and More Gifts</title>
		<description><![CDATA[I thought I would give you some ideas on the types of gifts you can give your residents for renewing their leases with you&#8230;and some ideas of quirky gifts that you can give our throughout the year&#8230;Gifts that will help you improve the apartment:

New appliance
Ceiling Fan
Paint a room (or the whole apartment)
New bath or kitchen [...]]]></description>
		<link>http://www.landlord-tips.com/gifts-gifts-and-more-gifts.html</link>
			</item>
	<item>
		<title>Getting Through These Hard Economic Times</title>
		<description><![CDATA[These days people are losing their jobs at a faster rate than any time before and when residents lose their jobs, this could mean you lose a resident.  Here are some tips to help those residents and in the process help you&#8230;We all kjnow Renter&#8217;s Insurance is important for protecting our belongings in a fire, [...]]]></description>
		<link>http://www.landlord-tips.com/hard-economic-times.html</link>
			</item>
	<item>
		<title>Is that Vacant Unit Really Ready?</title>
		<description><![CDATA[Do you inspect the vacant units after your staff says it is done?  No, why not?  Does your staff keep a check on the vacant units until they are rented?  No, why not?  Is that vacant unit really ready?  Um&#8230;you don&#8217;t know&#8230;A vacant unit can rent easy or hard&#8230;it depends on how it looks.  Here [...]]]></description>
		<link>http://www.landlord-tips.com/is-that-vacant-unit-really-ready.html</link>
			</item>
	<item>
		<title>What Other People See</title>
		<description><![CDATA[First impressions!  They are so important.  If someone comes on your property and sees trash on the ground, then they are going to think if you and your staff don&#8217;t take care of the property, you probably don&#8217;t take care of the apartments either&#8230;but what is the first impression you are giving when someone comes [...]]]></description>
		<link>http://www.landlord-tips.com/what-other-people-see.html</link>
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	<item>
		<title>Do Gifts Really Work?</title>
		<description><![CDATA[I recently asked this question to other apartment managers and the answer varied.  Some said yes, they wouldn&#8217;t stop giving a gift for move-in and/or for renewals for anything.  But then I found a few managers who said no, they have never given a gift, nor do they think it is a wise investment&#8230;So Do [...]]]></description>
		<link>http://www.landlord-tips.com/gifts.html</link>
			</item>
	<item>
		<title>Create a Mini Model to Show</title>
		<description><![CDATA[Not all of us are lucky enough to have a model apartment that we can show whenever we want.  A model that is set up and ready to go at all times.  Instead, some of us, have a &#8216;traveling model&#8217;  or a mini model.  This is where you stage a vacant so that people you [...]]]></description>
		<link>http://www.landlord-tips.com/mini-model.html</link>
			</item>
	<item>
		<title>Rental Office &#8211; What&#8217;s yours like?</title>
		<description><![CDATA[Did you know that your rental office is just as important as your curb appeal?  The curb appeal might get them into your office, but do you know what will help keep there long enough so you can get your apartments rented?Remember the five senses:
Touch:
This has more to do with how does your rental office [...]]]></description>
		<link>http://www.landlord-tips.com/rental-office.html</link>
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