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	<title>Landlord Tips &#187; Resident Retention</title>
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	<description>A Landlord</description>
	<lastBuildDate>Fri, 05 Feb 2010 09:17:43 +0000</lastBuildDate>
	
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		<title>Resident Retention &#8211; Stay Ahead of the Game</title>
		<link>http://www.landlord-tips.com/resident-retention.html</link>
		<comments>http://www.landlord-tips.com/resident-retention.html#comments</comments>
		<pubDate>Fri, 08 Jan 2010 05:03:33 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[Carpet cleaning]]></category>
		<category><![CDATA[Greeting card]]></category>
		<category><![CDATA[preventative maintenance]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=99</guid>
		<description><![CDATA[Question:  Do you know the biggest things you can do to keep your resident&#8217;s happy?
Answer:  Stay ahead of the game&#8230;You and your staff can do a lot to stay ahead of things.  And staying in front of these items will keep your residents happy and you will find you will have less vacant units.
Maintenance -

Do [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Tenant Expectations</title>
		<link>http://www.landlord-tips.com/tenant-expectations.html</link>
		<comments>http://www.landlord-tips.com/tenant-expectations.html#comments</comments>
		<pubDate>Mon, 04 Jan 2010 05:31:12 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Leasing Ideas]]></category>
		<category><![CDATA[New Move-ins]]></category>
		<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[appliances]]></category>
		<category><![CDATA[Lease]]></category>
		<category><![CDATA[rules and regulations]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=96</guid>
		<description><![CDATA[Do you know what your tenants expect when they live at your complex? I know you might think they expect it ALL, but that isn&#8217;t really true.  At least not for most residents.  Here&#8217;s an idea that I came up with a few years back and it has really helped with resident retention&#8230;I created a [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Just a Note</title>
		<link>http://www.landlord-tips.com/just-a-note.html</link>
		<comments>http://www.landlord-tips.com/just-a-note.html#comments</comments>
		<pubDate>Tue, 08 Dec 2009 03:40:02 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[customer appreciation]]></category>
		<category><![CDATA[Saying Thank you]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=84</guid>
		<description><![CDATA[Do you ever just send your residents a note?  For no reason, just to say &#8220;Thank You&#8221;?  No?  Why not?  We all like to be thanked and you might just be missing out on a simple way to show your residents they are appreciated all the time&#8230;not just when their lease is about to run [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Please and Thank You</title>
		<link>http://www.landlord-tips.com/please-and-thank-you.html</link>
		<comments>http://www.landlord-tips.com/please-and-thank-you.html#comments</comments>
		<pubDate>Fri, 04 Dec 2009 03:14:45 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[customer appreication]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[resident treatment]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=81</guid>
		<description><![CDATA[Where has &#8220;Please&#8221; and &#8220;Thank You&#8221; gone.  In this world of customer service and customer appreciation you would think these would be just some of the polite gestures that would be mandatory, but just today&#8230;I found that customer appreciation, doesn&#8217;t mean they are pleased to see me and would thank me not to come back&#8230;or [...]]]></description>
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		<title>You and Your Staff</title>
		<link>http://www.landlord-tips.com/you-and-your-staff.html</link>
		<comments>http://www.landlord-tips.com/you-and-your-staff.html#comments</comments>
		<pubDate>Sun, 29 Nov 2009 20:48:46 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[motivating employees]]></category>
		<category><![CDATA[Motivation]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=79</guid>
		<description><![CDATA[In case you didn&#8217;t know this, you are not alone in all of this&#8230;you have a staff that can be a big help to you.  You just need to find ways to motivate them and help them be the best staff your residents have ever seen&#8230;Sometimes just being in property management can wear people down.  [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Home is Where the Heart Is</title>
		<link>http://www.landlord-tips.com/home-is-where-the-heart-is.html</link>
		<comments>http://www.landlord-tips.com/home-is-where-the-heart-is.html#comments</comments>
		<pubDate>Thu, 26 Nov 2009 20:36:09 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Leasing Ideas]]></category>
		<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[getting move-ins]]></category>
		<category><![CDATA[getting residents back]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=76</guid>
		<description><![CDATA[Your resident gives you a 30-day notice&#8230;they move just up the street because that complex was offering free rent&#8230;just because they are gone, doesn&#8217;t mean they are lost to you forever&#8230;
If you have residents that move just up the road or within 5 to 10 miles, send them a little note withine 30 days of [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service</title>
		<link>http://www.landlord-tips.com/customer-service.html</link>
		<comments>http://www.landlord-tips.com/customer-service.html#comments</comments>
		<pubDate>Thu, 19 Nov 2009 19:51:21 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Leasing Ideas]]></category>
		<category><![CDATA[New Move-ins]]></category>
		<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[Education and Training]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=71</guid>
		<description><![CDATA[I&#8217;ve talked a lot about giving gifts to your residents and your new move-ins and the things you can do to make your property a little different than your competition, but is that enough customer service?  I don&#8217;t think so.  I think customer service doesn&#8217;t have to cost much, if anything, but it can bring [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Gifts, Gifts and More Gifts</title>
		<link>http://www.landlord-tips.com/gifts-gifts-and-more-gifts.html</link>
		<comments>http://www.landlord-tips.com/gifts-gifts-and-more-gifts.html#comments</comments>
		<pubDate>Sun, 15 Nov 2009 18:36:07 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[Gift card]]></category>
		<category><![CDATA[gifts]]></category>
		<category><![CDATA[Gummi bear]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=57</guid>
		<description><![CDATA[I thought I would give you some ideas on the types of gifts you can give your residents for renewing their leases with you&#8230;and some ideas of quirky gifts that you can give our throughout the year&#8230;Gifts that will help you improve the apartment:

New appliance
Ceiling Fan
Paint a room (or the whole apartment)
New bath or kitchen [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting Through These Hard Economic Times</title>
		<link>http://www.landlord-tips.com/hard-economic-times.html</link>
		<comments>http://www.landlord-tips.com/hard-economic-times.html#comments</comments>
		<pubDate>Thu, 12 Nov 2009 19:30:43 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[helping residents]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[renting]]></category>
		<category><![CDATA[Unemployment benefits]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=68</guid>
		<description><![CDATA[These days people are losing their jobs at a faster rate than any time before and when residents lose their jobs, this could mean you lose a resident.  Here are some tips to help those residents and in the process help you&#8230;We all kjnow Renter&#8217;s Insurance is important for protecting our belongings in a fire, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Do Gifts Really Work?</title>
		<link>http://www.landlord-tips.com/gifts.html</link>
		<comments>http://www.landlord-tips.com/gifts.html#comments</comments>
		<pubDate>Sun, 01 Nov 2009 17:25:45 +0000</pubDate>
		<dc:creator>Christine Norris</dc:creator>
				<category><![CDATA[Leasing Ideas]]></category>
		<category><![CDATA[Resident Retention]]></category>
		<category><![CDATA[Gift card]]></category>
		<category><![CDATA[gifts]]></category>
		<category><![CDATA[Laundry detergent]]></category>
		<category><![CDATA[Paper towel]]></category>
		<category><![CDATA[Restaurant]]></category>
		<category><![CDATA[tenant gifts]]></category>
		<category><![CDATA[Toilet paper]]></category>

		<guid isPermaLink="false">http://www.landlord-tips.com/?p=54</guid>
		<description><![CDATA[I recently asked this question to other apartment managers and the answer varied.  Some said yes, they wouldn&#8217;t stop giving a gift for move-in and/or for renewals for anything.  But then I found a few managers who said no, they have never given a gift, nor do they think it is a wise investment&#8230;So Do [...]]]></description>
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