Question:  Do you know the biggest things you can do to keep your resident’s happy?

Answer:  Stay ahead of the game… Read more »

Do you know what your tenants expect when they live at your complex? I know you might think they expect it ALL, but that isn’t really true.  At least not for most residents.  Here’s an idea that I came up with a few years back and it has really helped with resident retention… Read more »

Do you ever just send your residents a note?  For no reason, just to say “Thank You”?  No?  Why not?  We all like to be thanked and you might just be missing out on a simple way to show your residents they are appreciated all the time…not just when their lease is about to run out… Read more »

Where has “Please” and “Thank You” gone.  In this world of customer service and customer appreciation you would think these would be just some of the polite gestures that would be mandatory, but just today…I found that customer appreciation, doesn’t mean they are pleased to see me and would thank me not to come back…or so it would seem… Read more »

In case you didn’t know this, you are not alone in all of this…you have a staff that can be a big help to you.  You just need to find ways to motivate them and help them be the best staff your residents have ever seen… Read more »

Your resident gives you a 30-day notice…they move just up the street because that complex was offering free rent…just because they are gone, doesn’t mean they are lost to you forever… Read more »

I’ve talked a lot about giving gifts to your residents and your new move-ins and the things you can do to make your property a little different than your competition, but is that enough customer service?  I don’t think so.  I think customer service doesn’t have to cost much, if anything, but it can bring you return customers… Read more »

I thought I would give you some ideas on the types of gifts you can give your residents for renewing their leases with you…and some ideas of quirky gifts that you can give our throughout the year… Read more »

These days people are losing their jobs at a faster rate than any time before and when residents lose their jobs, this could mean you lose a resident.  Here are some tips to help those residents and in the process help you… Read more »

I recently asked this question to other apartment managers and the answer varied.  Some said yes, they wouldn’t stop giving a gift for move-in and/or for renewals for anything.  But then I found a few managers who said no, they have never given a gift, nor do they think it is a wise investment…So Do Gifts Really Work? Read more »