There are some very simple ways to greet a customer that takes very little time, but will lead to long-term business. Read more »

It’s no secret that most people, these days, would prefer to deal with you through email.  It saves money, it’s quick and easy and they can write and check their emails from just about anywhere.  But with this new wave of inquiring comes etiquette problems. Read more »

Telephone etiquette is something that will make your customers know they called the right place.  By being professional and interested, the person on the other line will feel like your complex is where they should be.  But what is telephone etiquette? Read more »

Do you know what it takes to lease apartments? It takes having a professional image, successful attitude, product understanding, knowing your customers. So, do you know what it takes to have all this? Read more »

I’m thinking about having a quote day each month.  Quotes are great ways to keep things in prespective and if you find one that touches you, it will help you live your life better.  They might also help you be a better landlord… Read more »

Question:  Do you know the biggest things you can do to keep your resident’s happy?

Answer:  Stay ahead of the game… Read more »

Do you know what your tenants expect when they live at your complex? I know you might think they expect it ALL, but that isn’t really true.  At least not for most residents.  Here’s an idea that I came up with a few years back and it has really helped with resident retention… Read more »