What does the New Year mean to you?  To me, it means a chance to start fresh…all your old mistakes are done and forgotten and now you get a fresh chance to start over and get them right. Read more »

I want to wish everyone a Happy Holiday Season.  I will be taking a few days off from Landlord Tips to enjoy the holidays with my family.

I will see you back here in about a week.

What a Holiday Season this has been.  I had decided to end 2009 with a bang for my residents with plenty of activities and prizes.  We’ve had a lot of vacancies lately because of the economy and, unfortunately, elderly residents not able to live on their own anymore.  So I wanted to bring some spirit back into my property. Read more »

Do you ever just send your residents a note?  For no reason, just to say “Thank You”?  No?  Why not?  We all like to be thanked and you might just be missing out on a simple way to show your residents they are appreciated all the time…not just when their lease is about to run out… Read more »

Where has “Please” and “Thank You” gone.  In this world of customer service and customer appreciation you would think these would be just some of the polite gestures that would be mandatory, but just today…I found that customer appreciation, doesn’t mean they are pleased to see me and would thank me not to come back…or so it would seem… Read more »