In case you didn’t know this, you are not alone in all of this…you have a staff that can be a big help to you.  You just need to find ways to motivate them and help them be the best staff your residents have ever seen… Read more »

Your resident gives you a 30-day notice…they move just up the street because that complex was offering free rent…just because they are gone, doesn’t mean they are lost to you forever… Read more »

People come to your property for a couple of reasons…(1) they need a place to live and (2) can actually be any number of things.   They can afford your rents over your competition, they have friends that live at your complex, it is close to their work, etc.  So how do you know how to market to their second reason? Read more »

I’ve talked a lot about giving gifts to your residents and your new move-ins and the things you can do to make your property a little different than your competition, but is that enough customer service?  I don’t think so.  I think customer service doesn’t have to cost much, if anything, but it can bring you return customers… Read more »

I thought I would give you some ideas on the types of gifts you can give your residents for renewing their leases with you…and some ideas of quirky gifts that you can give our throughout the year… Read more »

These days people are losing their jobs at a faster rate than any time before and when residents lose their jobs, this could mean you lose a resident.  Here are some tips to help those residents and in the process help you… Read more »

Do you inspect the vacant units after your staff says it is done?  No, why not?  Does your staff keep a check on the vacant units until they are rented?  No, why not?  Is that vacant unit really ready?  Um…you don’t know… Read more »

First impressions!  They are so important.  If someone comes on your property and sees trash on the ground, then they are going to think if you and your staff don’t take care of the property, you probably don’t take care of the apartments either…but what is the first impression you are giving when someone comes into your office… Read more »

I recently asked this question to other apartment managers and the answer varied.  Some said yes, they wouldn’t stop giving a gift for move-in and/or for renewals for anything.  But then I found a few managers who said no, they have never given a gift, nor do they think it is a wise investment…So Do Gifts Really Work? Read more »